Refund Policy

RETURN POLICY

• Items must be returned within 14 days from the delivery date.
• All returns will automatically be issued store credit (this will allow you to easily re-purchase an alternative item, or the same item in a different size).
• FINAL SALE products cannot be returned.
• We do not offer refunds for sale items, change of mind or incorrect sizing choices.
• Customers who have received an incorrect item or products with a manufacturing fault will receive a refund. (Please note that the Ticelda Warehouse undertakes strict quality control on every item prior dispatch and upon receiving return).
• Please take due care when trying on any products. (Items that are manually defected or do not comply with our returns policy will be declined and returned to the customer).
• Ticelda is not responsible for return shipping costs.
• We do not issue store credit or refund on original shipping charges.
• Please note that we cannot cancel an order once it has been confirmed.

Please note, any orders which result in a return for unclaimed or rejected custom fees, missed delivery or incorrect address, will be issued in a store credit, less shipping fees. This can be issued only once the carrier confirms return on your tracking link. We do not provide refunds for these returns.sues.

EXCHANGES

• Store credit will be issued, so that you can re-purchase a new item or size.
• If you need an urgent exchange, we would highly recommend that you purchase the replacement size prior to sending back the return, and we will issue you with store credit, once we receive your unwanted item. (As we do not hold items, nor exchange, while your item is being sent back).

CONDITION OF RETURN
All garments must be returned:

• In the original condition, unworn and unwashed. (Free of any stains from make-up or deodorant).
• With all tags attached and in the original packaging.

WHAT CANNOT BE RETURNED

• Sale items cannot be returned (excluding full priced items purchased using a discount code)

For safety/hygiene purposes, the following items cannot be returned :

• Accessories (any products within accessories category, excluding shoes and heels)
• Swimwear (without a hygiene sticker)

RETURN PROCESS

To initiate a return, please fill in the form below so that we can consider your request. We will get back to you as soon as possible.

Click here.

RECEIVES A FAULTY ITEM ?

If you have received a faulty Item, please email our customer support team within 5 days of receiving the package via our contact form. Please wait for instructions before shipping your return.

Be sure to use a traceable delivery method for returning your items, as Ticelda is not held responsible for lost/damaged returns in transit.

ASSESSING THE RETURN

Returned products will be assessed upon arrival to ensure they comply with our returns policy.
Non-returnable items and/or returned items which do not comply with our returns policy will not be accepted and will be returned back to the customer.

EXCEPTIONS

Items returned after the 14-day window will not be accepted and will be returned to the sender.

We reserve the right to refuse a return if the item does not meet the above criteria or if we suspect fraudulent activity.
For any questions or assistance, please contact our customer service team.